At Elanovca, we want every customer to have a reliable shopping experience. If you are not satisfied with your purchase, please review the return and refund guidelines below.

Order Cancellation

You may request to cancel your order before it enters the processing or fulfillment stage.

If your cancellation request is approved, we will issue a full refund to your original payment method.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.

To request a cancellation, please contact us as soon as possible:

Email:
service@elanovca.com

Returns

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a return, the item must:

• Be unused and in its original condition;
• Include original packaging and accessories where applicable;
• Include proof of purchase or order confirmation.

Please contact our customer support team before sending any return.

Products returned without prior approval may not be accepted.

How to Request a Return

To request a return, please contact our customer support team:

Email:
service@elanovca.com

Please provide:

• Order number;
• Product name;
• Reason for return;
• Photos or videos of the product when applicable.

After reviewing your request, our team will provide return instructions.

Return Address

Please do not send returns directly to our business registration address.

After your return request has been approved, our customer support team will provide the appropriate return address and return instructions.

Return Shipping Costs

For preference-based returns, including:

• Ordered the wrong item;
• Changed your mind;
• Personal preference reasons;

customers are responsible for return shipping costs.

For products that arrive:

• Damaged;
• Defective;
• Incorrect;
• Significantly different from the product description;

we will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost.

Refunds

After we receive and inspect the returned item, we will notify you regarding the refund decision.

Approved refunds will be issued to the original payment method within:

5–10 business days after the returned item has been received and inspected.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment account again;
• Contact your payment provider;
• Contact our customer support team for further assistance.

Email:
service@elanovca.com

Contact Information

Brand Name:
Elanovca

Legal Company Name:
Jiangxi Kuangtu E-Commerce Co., Ltd.

Customer Support Email:
service@elanovca.com

Business Address:
Room 201, Youyi Commercial Building,
No.230 Jianshe West Road,
Xihu District, Nanchang City,
Jiangxi Province, China